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Safety Concerns and
Privacy Policy
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- How
secure is it to give my credit card over the Internet?
- Is my
real name available for other players to see?
- Do
you sell lists of players to third parties for promotional
or other purposes?
- Can
other players access my account?
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Legality of Gambling
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- If I
am from Canada, can I play in your casino?
- Is it
legal to play in your Internet casino from my country?
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Game Fairness and Odds
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- What
are the odds of the games?
- How
can I be sure the games are fair?
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Getting Started
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Simple Download and Installation instructions:
- How
do I register?
- How
do I purchase Credits to play for real?
- Can I
play the games for free?
- How
do I get free credits?
- How
can I be assured of a fast customer support response?
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Purchase Credits and
Payouts
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- How
do I purchase credits to play for real?
- How
do I collect my winnings?
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General withdrawals: How long does it take? How do i receive
my winnings?
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Reverse withdrawals: I have made a withdrawal and want to
return the money to my Casino account, is this possible?
- Am I
required to pay taxes on my winnings?
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Technical Issues
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- What
are the recommended minimum system specifications?
- I try
to login but I can't connect to the casino server. What is
the problem?
- Do I
have to call overseas to play at your casino?
- I
press deal and the card is dealt but does not flip over?
- I was
in the middle of a game and I lost the connection, what
happened to the game?
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Password and Account Info
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- How
can I change my "Account Info"?
- How
can I change my Password?
- How
can I view my Account Information?
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Customer Support Team
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- How
do I contact the Customer Support Team?
Safety Concerns and Privacy Policy
- How secure is it to give my
credit card over the Internet?
Our security team has
ensured that our software offers complete protection for your
Credit Card information. Our casino uses state-of-the-art
encryption in our software, which is virtually impossible to
crack. The online security methods we employ are similar to that
used by banks for all their transactions over the Internet.
- Is my real name available
for other players to see?
We will never expose
any of your personal information to other players - your privacy
is guaranteed.
- Do you sell lists of
players to third parties for promotional or other purposes?
Our Customer
Information Policy pledges that any details disclosed by the
player will not be sold or distributed to a third party. You can
rest assured that no one will annoy you with any form of
solicitation.
- Can other players access my
account?
The system is password
protected, this authenticates the player's identity before any
account information or transactions can be accessed. You and our
support team are the only ones with access to your account
information. Do not reveal your user name or password to anybody.
Legality of Gambling
- If I am from Canada, can I
play in your casino?
You will not be able
to play using Real Money because our casino is void in Canada.
However, you are welcome to play off-line for fun. If you still
try to purchase credits we will cancel your purchase request.
- Is it legal to play in your
Internet casino from my country?
Laws vary from
jurisdiction to jurisdiction. We cannot be responsible for the
laws in your location. Please contact your local authorities for
up to date information on the legality of Internet gaming in
your jurisdiction.
Game Fairness and Odds
- What are the odds of the
games?
Our Casino offers the
same odds to those found in Las Vegas. Our extensive selection
of video poker games offer up to 99% paybacks.
- How can I be sure the games
are fair?
The Gambling
Federation has been an online presence in the Gaming Industry
since 1996 making us one of the originators in web-based gaming.
Our longevity and our thousands of loyal players is testament to
our fairness and honesty. In addition each individual game (hand,
spin, etc) is recorded in the Casino Server and is easily
accessed by our Customer Support Team at your request.
Getting Started
- Simple Download and
Installation instructions:
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Click on any one of the
Download links on our website to download our
FREE software for MS Windows 95, 98, ME, NT, 2000
and XP.
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At the prompt, select “Save”.
Please make sure that you remember the name of the file
and where you are saving it.
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When the file has been
downloaded, double click on its icon.
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Follow the instructions on
the screen.
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After the installation is
completed, an icon of our casino will appear on your
desktop. Our casino will also be included in your
Programs group in the Start menu.
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Start our casino and enjoy!
- How do I register?
You can register
directly from the casino software.
To register from the
casino software:
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Click on “Play for Real
Money”
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Click on “Create Account”
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Fill in the registration
form, being careful to enter your correct information
Or to register from
within a Free Mode game:
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From the main hall select
“Play for Real Money”
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Click on “Create Account”
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Fill in the registration
form being careful to enter your correct information
- How do I purchase Credits
to play for real?
To purchase credits or
chips from the casino software, click on the “Cashier” button.
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Choose your payment method.
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Fill out the purchase
credit form.
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Click on "OK" and Good
Luck!
- Can I play the games for
free?
Yes. You are welcome
to try our games with no obligations for as long as you wish.
When you are ready to play for real, simply register to open a
real account.
- How do I get free credits?
From the casino
software, click on "Free Play"
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Enter the amount of Free
Play chips you wish to play with.
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Click on "OK" and enjoy!
- How can I be assured of a
fast customer support response?
Our support team is
here 24/7 to serve and assist you. You can choose the method
that’s most convenient to your needs. Contact us via Live Chat
from within the casino software, call our phone support or
submit a question via
support@gamblingfederation.com.
We can guarantee that
a member of our team will deal with your query quickly and
professionally. You can help us provide top quality service by
providing your user ID and any relevant information when
submitting your question.
Purchase Credits and Payouts
- How do I purchase credits
to play for real?
To purchase credits or
chips from the casino software, click on the “Cashier” button.
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Choose your payment method.
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Fill out the Casino Credit
form.
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Click on "OK"
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You will receive
confirmation of your deposit within the software and via
e-mail.
To purchase credits or
chips from the casino software, click on the “Cashier” button.
You may use any one of the following deposit methods:
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Credit Card
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FirePay
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NETeller
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NETeller InstaCash
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EcoCard
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Citadel
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Moneybookers
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PrePaid ATM
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ensurePay
- How do I collect my
winnings?
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Within the casino software
click on the “Cashier” button then select “Withdraw”
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Enter the amount you wish
to withdraw in whole numbers e.g. 65, not $65 or 65.00
[note: you cannot withdraw more than is available in
your balance]
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Click on the “Withdraw”
button and your winnings will on their way to you.
For purchases made by
NETeller, Firepay, Moneybookers and PrePaid ATM, we will be able
to credit your entire winning back to your NETeller, Firepay,
Moneybookers or PrePaid ATM account. For purchases made by
Credit Card, Citadel, ensurePay and , winnings will be paid by
USD cheques or Euro Bank Drafts. Please make sure that you give
us your complete, correct address and name information when you
purchase credits. The speed of delivery for winning checks and
bank drafts will vary depending on the mail service in your
location.
Click here to find more about payouts.
- General withdrawals: How
long does it take? How do i receive my winnings?
Our casino processes
all payouts on a daily basis. Payouts will be sent to players
according to the payment methods used to buy chips. Our
Processing time is 3 days; delivery will then depend on the
method we use to refund you, and your location. All winnings are
subject to our fraud prevention measures. Please visit the
security section of our site to be aware of these.
- Reverse withdrawals: I have
made a withdrawal and want to return the money to my Casino
account, is this possible?
There are two steps
you can take to reverse your withdrawal into your casino
account.
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Click on the “Cashier”
button, next select “Reverse Withdrawal”. This will
allow you to reverse any pending withdrawals to your
casino account.
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Alternatively you can
contact our support team and ask them to reverse the
withdrawal for you.
Please note: requests
for reversals should be sent within 24hrs of your withdrawal to
guarantee their successful reversal - once they have begun to be
processed by our accounting team, it is not company policy to
reverse a withdrawal; withdrawals can only be reversed in their
full amount.
- Am I required to pay taxes
on my winnings?
Rules for taxation on
casino winnings vary from country to country. You are
responsible for checking with your local tax authorities to
determine if you are required to pay taxes on winnings received
from our casinos.
Technical Issues
- What are the recommended
minimum system specifications?
The system
requirements are as follows:
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IBM PC-compatible computer
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Windows 95/98/ME or
NT/2000/XP
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32 megabytes of RAM
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16-bit color video card
(800x600 resolution mode)
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VGA screen
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Soundcard and Speakers
- I try to login but I can't
connect to the casino server. What is the problem?
Make sure to write
your User Name and Password properly. If you forgot your
password,
click here Make sure your computer is connected to the
Internet. To test your Internet connection, start your preferred
browser (ex: Netscape or Internet Explorer) and try to visit any
website (ex: www.yahoo.com). Please Note that all User IDs and
Passwords are case sensitive and need to be entered exactly as
when you registered. As well, please be aware as to whether or
not your ability to connect to our servers may be being affected
by a Firewall, or any other security measures which may be
implemented on your computer, or the server which your computer
receives its Internet connection from. If you are connected to
the Internet and you still can’t login to our Casino Server,
please contact our Customer Support Team stating the casino that
you were attempting to connect to and the exact error message
that you received.
- Do I have to call overseas
to play at your casino?
You do NOT need to
call overseas to play in our casino. All you need to do is
connect to the Internet in the way you usually do to browse the
web. We guarantee that you won't receive any hidden telephone
charges as a result of playing in our casino.
- I press deal and the card
is dealt but does not flip over?
This problem is caused
by excessive Internet traffic. If traffic is too busy, the
signal from the server will not be relayed to your software. In
such a case, the card will not turn over because it has not
received the message telling it what card was dealt. If you
close the program, you will be refreshed to the last known
position.
- I was in the middle of a
game and I lost the connection, what happened to the game?
We take great care to
make sure that our servers offer the highest level of
reliability to our players. Most of the time if you lose your
connection to the games the error occurred somewhere between
your computer and our server.
Our server always
records the game results, regardless, even if the connection was
lost between your computer and our server, the game results will
be accurately recorded and the results will be reflected in your
account balance the next time you login.
Password and Account Info
- How can I change my
"Account Info"?
In order for you to
change or Update your account information simply log into our
casino and then click on the options menu (the check mark on the
top left hand side of the screen). Next click on “Modify My
Account”, and you will be able to update your mailing address
and e-mail address.
For security reason
you are unable to change your name in the database. If you have
legally changed your name, we suggest that you inform support
and register another account with the casino.
To update your Credit
Card details go to the “Cashier” menu and select Credit Card.
Next click on the "View/Modify Credit Card" button.
- How can I change my
Password?
From the software, in
Real Play mode:
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Click on the options menu
(the check mark on the top left hand side of the screen)
select “Change My Password”.
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Enter your OLD password.
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Enter your NEW password.
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Re-enter your NEW password
to confirm.
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Click OK.
- How can I view my Account
Information?
From the software, in
Real Play mode:
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Click on the options menu
(the check mark on the top left hand side of the screen).
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This will open your
account information.
Customer Support Team
- How do I contact the
Customer Support Team?
You can e-mail your
questions to our Customer Support Team at
support@gamblingfederation.com.
From North America,
call our phone support at: 1-866-733-5489
Contact us via Live
Chat through the Casino software by selecting the options menu
(the check mark on the top left hand side of the screen) . Next
select “Live Support” and you’ll be put though to one of our
Customer Support specialists.
Download Our Free Software now
and discover why
we are the most elegant online casino!
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